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ODRescue Account & Platform Terms

These ODRescue Account & Platform Terms (“Platform Terms”) govern access to and use of the ODRescue logged-in account experience, including the Dashboard, My Locations, Reports, Support, Manage pages, Alerts features, and Audit Logs (collectively, the “Platform”). These Platform Terms are between FFF Enterprises, Inc. (“FFF,” “we,” “us,” “our”) and the entity or individual accessing or using the Platform (“Customer,” “you,” “your”).

These Platform Terms apply in addition to the ODRescue Website Terms of Use and the ODRescue Terms and Conditions of Sale. To the extent of any conflict, these Platform Terms control with respect to the Platform.

By creating a Platform account, logging in, or using any portion of the Platform, Customer accepts and agrees to be bound by these Platform Terms. If you are accepting these Platform Terms on behalf of an entity, you represent that you have authority to bind that entity.

1. Definitions

“Alerts” means connectivity, sensors, labels, software, dashboards, text messages, email notifications, reminders, and other alerting or monitoring features associated with ODRescue products and devices.

“Devices” means ODRescue boxes, alert labels, alarms, sensors, readers, and any other ODRescue-enabled hardware.

“Contacts” means individuals enrolled by Customer to receive Alerts via email and/or text who do not have Platform login access and who must opt in to receive such Alerts where required.

“Locations” means the Customer-designated places within a Customer account (including any account hierarchy levels) where Devices and/or naloxone products are installed, stored, managed, or published for visibility in the Platform or public Locator.

“Locator” means the public-facing Naloxone Locator map and related public location listings.

“Products” means naloxone and any other ODRescue-branded or ODRescue-supplied overdose response products purchased or used in connection with the Platform or Devices.

2. Roles and Access Model.

The Platform supports role-based access. System Admin access is limited to FFF employees. Global Level Admins may manage one or more Customer accounts as configured by Customer. Site Level Admins may manage assigned locations within a single Customer account. Contacts do not have Platform login access. Customer is responsible for determining appropriate role assignments, assigning and managing user access, and promptly modifying or revoking access for any user who no longer requires or is authorized to have such access. Customer is also responsible for all activities conducted through its users’ accounts and logins, including compliance with these Platform Terms.

3. Customer Responsibilities.

Customer is solely responsible for:

3.1 User and Account Management

  • Maintaining accurate user role assignments.
  • Promptly disabling access for terminated or unauthorized users.
  • Ensuring Site Level Admin assignments align to actual location authority.
  • Assigning, managing, and promptly revoking user access as appropriate.
  • Customer is responsible for accurate setup and maintenance of its hierarchy, including assigning Devices and Alerts to the correct Locations.

3.2 Content Standards (Images and Uploads)

Customer will not upload photos or other content that include sensitive personal information, PHI, or other regulated data. Customer will also not upload any content that infringes or misappropriates any third party’s intellectual property, privacy, or publicity rights, or that violates any applicable law. Customer represents and warrants that it owns or has obtained all rights, permissions, and consents necessary to upload and use any content it submits to the Platform and to permit FFF to host, process, and display such content as part of providing the Platform. FFF may remove or disable access to any content that, in its reasonable judgment, violates these Platform Terms or poses a security, privacy, or legal risk.

3.3 Program Operation and Safety

Customer is solely responsible for the condition, storage, availability, and expiration status of Products and Devices after delivery and for any consequences arising from their absence, unavailability, improper storage, or expiration.

3.4 Data Accuracy

Customer is responsible for the accuracy of all data entered into the Platform, including Locations, device assignment, product status, expiration data, Contact information, and Alert group configuration.

4. Public Locator Publishing.

Customer acknowledges that the Platform includes functionality that may allow authorized admin users to publish certain Location information to the public Locator. Customer represents and warrants that it has the authority to publish such Location information and that publication is consistent with applicable law and Customer’s internal policies. Locator data is informational only and may be incomplete, delayed, or inaccurate. In an emergency, users should call 911 or local emergency services.

5. Alerts Disclaimer.

Alerts are provided as a supplemental feature and must not be relied upon as the sole method of overdose detection, notification, or emergency response. FFF does not warrant or guarantee that Alerts will operate without interruption or error, or that Alerts will be transmitted, received, or viewed within any particular timeframe. Alerts may be delayed or not delivered due to factors outside FFF’s control, including internet or cellular outages, carrier disruptions, power failures, system maintenance, software updates, or device/user settings.

6. Text and Email Alerts.

If Customer enables text or email Alerts:

  • Customer may add a user or Contact as a proposed recipient of text Alerts, which will initiate an invitation message asking the user or Contact to opt in where required.
  • Text messaging may be subject to separate SMS/Text terms and opt-in workflows presented at enrollment.
  • Where required by law, text Alerts (other than the opt-in invitation) will be sent only after the user or Contact completes the applicable opt-in process.
  • Customer must not re-enroll a Contact for text Alerts unless and until the Contact provides the required re-consent.

7. Device Maintenance Mode.

The Platform may permit Devices to be placed into maintenance mode. Customer is responsible for ensuring maintenance mode is used only by authorized users and is disabled promptly following maintenance.

8. Audit Logs.

Audit Logs provide visibility into create, update, and delete actions within the Platform. Customer acknowledges that audit logs may be used for security, compliance, system integrity, and dispute resolution purposes and may be relied upon as evidence of Platform activity.

9. Intellectual Property.

The Platform, Devices, Alerts features, software, documentation, and related content are owned by FFF or its licensors and are protected by applicable intellectual property laws. Customer receives a limited, non-exclusive, non-transferable right to use the Platform solely for internal overdose response and program administration purposes consistent with these Platform Terms.

10. Customer Data.

As between the parties, Customer owns or controls the data Customer inputs into the Platform (including user lists, Contacts, Locations, and program configuration). Customer grants FFF a limited right to process such data to provide, secure, maintain, and improve the Platform, as described in the Privacy Policy.

11. Security.

Customer will:

  • Maintain reasonable administrative, technical, and physical safeguards for its accounts.
  • Use strong passwords and any available security features provided by the Platform.
  • Promptly notify FFF of suspected unauthorized access.

12. Suspension and Termination.

FFF may suspend, limit, or terminate Customer’s access to the Platform, in whole or in part, at any time in FFF’s reasonable discretion. Without limiting the foregoing, FFF may take such action for security reasons, to address suspected or actual misuse, to comply with law, or for material breach of these Platform Terms. FFF may also modify, discontinue, or suspend the Platform or any feature at any time in FFF’s reasonable discretion. Upon any suspension or termination, Customer’s access will cease, and FFF may retain or delete Customer data in accordance with the Privacy Policy and applicable law.
To the maximum extent permitted by law, FFF will not be liable for any suspension, limitation, termination, or discontinuation of the Platform or any feature.

13. Warranty Disclaimer.

THE PLATFORM, ALERTS, REPORTS, AND RELATED SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” FFF disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the extent permitted by law.

14. Limitation of Liability.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FFF WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE PLATFORM OR ALERTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, FFF SHALL NOT BE LIABLE FOR CLAIMS ARISING FROM OR RELATING TO ANY DELAY, FAILURE, OR INACCURACY OF ALERTS OR LOCATOR DATA, OR CUSTOMER’S POST-DELIVERY STORAGE, AVAILABILITY, CONDITION, PLACEMENT, OR USE OF PRODUCTS AND DEVICES.

15. Indemnification (Platform-Specific).

Customer shall defend, indemnify, and hold harmless FFF and its affiliates and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to (i) Customer’s user management, role assignment, or failure to deprovision users; (ii) Customer’s enrollment of Contacts or users in Alerts without required consents, or failure to honor opt-in/opt-out status; (iii) inaccurate, outdated, or incomplete Contact or Location information; (iv) Customer’s overdose response program operation, training, inspection, restocking, or storage after delivery; and (v) Customer’s negligence, willful misconduct, or violation of these Platform Terms.

This indemnity does not apply to claims to the extent finally determined to have been caused by FFF’s gross negligence or willful misconduct.

16. Compliance with Law.

Each party will comply with applicable law. Customer is responsible for ensuring its use of the Platform is consistent with workplace safety requirements, professional standards, and any applicable overdose response guidance.

17. Changes to Platform Terms.

FFF may update these Platform Terms by posting a revised version with a new “Last Updated” date and, for material changes, providing reasonable notice via the Platform or email. Continued use of the Platform after the effective date constitutes acceptance.

18. Acceptable Use.

Customer will not misuse the Platform, attempt to gain unauthorized access, interfere with Platform operations, or reverse engineer the Platform or related software, except to the extent such restrictions are prohibited by law.

19. Governing Law; Dispute Resolution.

The governing law, dispute resolution, arbitration, class action waiver, and any small-claims and injunctive-relief carve-outs set forth in the ODRescue Website Terms of Use are hereby incorporated by reference and shall apply to any dispute arising out of or relating to the Platform or these Platform Terms, to the extent permitted by law.

20. Survival.

Sections relating to Intellectual Property, Customer Data, Audit Logs, Warranty Disclaimer, Limitation of Liability, Indemnification, and Governing Law/Dispute Resolution will survive any suspension or termination of these Platform Terms.

21. Contact Information

FFF Enterprises Compliance Department:
(800) 843-7477 Ext 1718